topic Returning Sky Reuter in Broadband

Returning Sky Reuter

CocoRo — Thu, 12 Sep 2024 15:12:19 GMT

How do I know if I need to return my sky reuter? We have a new contract at the new address and have been sent a new box - not sure what to do with the old one.

Re: Returning Sky Reuter

cookiemonsteruk — Thu, 12 Sep 2024 15:15:45 GMT

@CocoRo

What router did you have?

What router do you have now?

How long have you had the old one?

Sky will now notify you if it needs returned

Re: Returning Sky Reuter

mormegil — Thu, 12 Sep 2024 17:10:37 GMT

There should be a return label in the bottom of the big box that the smaller hub box came in if a return is required

also on the front screen of the app is a grey broadband section

if you click on that before activating the new hub but will be listed

if after activation it will just list the return