topic Superfast Broadband not working correctly in Broadband

Superfast Broadband not working correctly

Dylanmurphy1 — Thu, 12 Sep 2024 15:09:13 GMT

Good afternoon, I have been a customer for around a year now and am paying for sky superfast broadband and not once had it every worked correctly. Sometimes I can't even watch videos on my phone without it pausing, if I try to download stuff it takes so so long, I have. Booked an engineer to the street but I am seeing what else can be done as it's been a year paying for something I haven't received, thank u

Re: Superfast Broadband not working correctly

cookiemonsteruk — Thu, 12 Sep 2024 15:12:58 GMT

@Dylanmurphy1

If you have the black sky hub could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Superfast Broadband not working correctly

Dylanmurphy1 — Sat, 14 Sep 2024 08:26:54 GMT

I don't have that or know how to mate I'm on my phone