topic Re: My internet has gone down, it was working absolutely fine then just disappeared. I in Broadband https://helpforum.sky.com/t5/Broadband/My-internet-has-gone-down-it-was-working-absolutely-fine-then-just-disappeared-I/m-p/4748472#M421211 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4178484">@EonHare</a>&nbsp;</P> <P>&nbsp;</P> <P>Sounds like an external fault</P> <P>&nbsp;</P> <P>Could you run the service checker on the my sky app using mobile data.</P> <P>&nbsp;</P> <P>If it shows no issues then just continue thru the diagnostic by clicking test my connection in the blue box</P> Thu, 12 Sep 2024 13:54:46 GMT cookiemonsteruk 2024-09-12T13:54:46Z My internet has gone down, it was working absolutely fine then just disappeared. I https://helpforum.sky.com/t5/Broadband/My-internet-has-gone-down-it-was-working-absolutely-fine-then-just-disappeared-I/m-p/4748465#M421206 I have ran the advised tests, the router still only has green lights on power and wifi, nothing on internet and orange on voice Thu, 12 Sep 2024 13:48:11 GMT https://helpforum.sky.com/t5/Broadband/My-internet-has-gone-down-it-was-working-absolutely-fine-then-just-disappeared-I/m-p/4748465#M421206 EonHare 2024-09-12T13:48:11Z Re: My internet has gone down, it was working absolutely fine then just disappeared. I https://helpforum.sky.com/t5/Broadband/My-internet-has-gone-down-it-was-working-absolutely-fine-then-just-disappeared-I/m-p/4748472#M421211 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4178484">@EonHare</a>&nbsp;</P> <P>&nbsp;</P> <P>Sounds like an external fault</P> <P>&nbsp;</P> <P>Could you run the service checker on the my sky app using mobile data.</P> <P>&nbsp;</P> <P>If it shows no issues then just continue thru the diagnostic by clicking test my connection in the blue box</P> Thu, 12 Sep 2024 13:54:46 GMT https://helpforum.sky.com/t5/Broadband/My-internet-has-gone-down-it-was-working-absolutely-fine-then-just-disappeared-I/m-p/4748472#M421211 cookiemonsteruk 2024-09-12T13:54:46Z