topic Re: Atill not received sky router in Broadband

Atill not received sky router

lynesjacqueline — Thu, 12 Sep 2024 12:47:08 GMT

Been promised a sky router for last 5 weeks

Still not received. How can you state my full fibre broadband is activated when I can't actually use it!

Re: Atill not received sky router

cookiemonsteruk — Thu, 12 Sep 2024 12:51:33 GMT

@lynesjacqueline

Are you new to sky ?

What hub do you have at the minute?

When were you activated?

I have 3.0 .. rge one that is flat . Still waiting for full fiber router to be sent to me. Been

lynesjacqueline — Thu, 12 Sep 2024 13:00:43 GMT

I've been waiting on new router compatible with full fibre to be sent to me. Still waiting 5 weeks later. Now you state, i have full fibre? How? I can't use it.

Re: Atill not received sky router

lynesjacqueline — Thu, 12 Sep 2024 13:02:13 GMT

Just had an email activation today? How can I pay for something that I can't use? No router!

Re: Atill not received sky router

cookiemonsteruk — Thu, 12 Sep 2024 13:11:42 GMT

@lynesjacqueline

What does it say in my orders on your my sky app

The sky q hub er115 should still work for broadband but not sky internet calls. Just plug the ethernet from the ont fibre box to the wan 2 port on the sky hub