topic Re: VPN issues in Broadband

VPN issues

Jeoja — Thu, 12 Sep 2024 11:55:06 GMT

As of this morning my partner and I can no longer connect to our work VPNs. It seems from looking at other posts in the forum this is a common issue with the white Max hubs due to the rollout of MAP-T. It appears from reading other user's posts we need to have a post escalated to an expert so that we can be moved to a 1:1 mapping. We have tried to call the helpline but they didn't seem aware of the issue. If anyone could help us with this we would be appreciative.

Re: VPN issues

Lisa-P1987 — Thu, 12 Sep 2024 12:57:02 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: VPN issues

MW230 — Thu, 12 Sep 2024 17:00:42 GMT

I've got the same issue. My IT have said I need to opt out of IP sharing (MAP-TCNAT). I raised it on here a couple of days ago, it got escalated and then I had to upload pictures of the back of a hub and my setup so a developer will look at it. Still waiting.