topic Re: Max hub stuck on setting up in Broadband

Max hub stuck on setting up

Karaval — Thu, 05 Sep 2024 12:28:14 GMT

Hi. I have just switched to Sky today. My internet works fine, with the white status light on the router. However, the app constantly shows the Max Bub as 'setting up' so I'm unable to access settings such as changing the SSID.

I've tried multiple ways to fix this, restarting, redownloading the app etc but to no avail. I also tried calling tech support who were unhelpful. All they advised was to go to the router settings website/interface but I can't change settings such as SSID from there, only from the app (who thought that was a good idea?).

does anyone have any suggestions on how I can fix this?

Re: Max hub stuck on setting up

jamesn123 — Tue, 10 Sep 2024 09:47:19 GMT

@Karaval

Sky support should be able to look into this and fix it afte your service has been up for about 48hrs.

I can escalate your post to Sky on the forum if you wish to chat with them

Re: Max hub stuck on setting up

Lisa-P1987 — Tue, 10 Sep 2024 10:08:53 GMT

Thanks for escalating this. We’ve sent jamesn123 an invite to chat.

Re: Max hub stuck on setting up

jamesn123 — Tue, 10 Sep 2024 10:16:04 GMT

Hi @Lisa-P1987

Its @Karaval you need to chat with not me

Re: Max hub stuck on setting up

Lisa-P1987 — Tue, 10 Sep 2024 10:17:42 GMT

Thanks @jamesn123. We’ve now sent Karaval an invite to chat.

Re: Max hub stuck on setting up

Lisa-P1987 — Thu, 12 Sep 2024 10:28:17 GMT

We are still looking to help you @Karaval . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks