topic Re: Outage Wigan in Broadband

Outage Wigan

RJW17 — Thu, 12 Sep 2024 09:54:05 GMT

Outage in Wigan?

Sky have acknowledged this and says it may take up to two days to fix!

What sort of Micky mouse outfit are you running?

Re: Outage Wigan

daveNOS — Thu, 12 Sep 2024 09:58:43 GMT

@RJW17 2 days is about right, its Openreach who own and maintain the network and they have a support level target of 2 working days after the fault is reported to fix it, sometime it can take longer.

If you expect quicker repairs you will have to take out a business level subscription that offers that and it will be significanlty more than what Sky or other domestic service providers charge.

Re: Outage Wigan

cookiemonsteruk — Thu, 12 Sep 2024 09:59:18 GMT

@RJW17

Sky and other isp's are dependent on openreach reponse times which ofcom has 2 working days before compensation is due

Re: Outage Wigan

Daniel0210 — Thu, 12 Sep 2024 10:01:55 GMT

@RJW17
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).