topic Re: Connected no internet in Broadband

Connected no internet

Esiwbob — Thu, 12 Sep 2024 04:58:23 GMT

Sunday morning there was a massive thunderstorm and since then my wifi has said connected no Internet. And sign into WiFi with some troubleshooting options, I've tried all them and nothing. An engineer came out in the week and said I need a new router to be sent out. Being inpatient I bought a new router and plugged it in but I'm having the exact same issue. Could it be something other than the router?

Re: Connected no internet

TimmyBGood — Thu, 12 Sep 2024 08:20:11 GMT

@Esiwbob wrote:

Being inpatient I bought a new router and plugged it in but I'm having the exact same issue. Could it be something other than the router?

What router did you acquire? For FTTC broadband, non-Sky hardware doesn't just plug in and work.

Re: Connected no internet

Esiwbob — Thu, 12 Sep 2024 08:39:58 GMT

It's an Tender AC8 router wifi, stuff online said that would work

Re: Connected no internet

Esiwbob — Thu, 12 Sep 2024 13:10:36 GMT

I have a sky booster box, would that work as a router instead or is it different?

Re: Connected no internet

TimmyBGood — Fri, 13 Sep 2024 11:58:08 GMT

@Esiwbob

A booster cannot act as a router: it doesn't have any of the required functionality (WAN port, routing tables, DHCP, DNS)