topic Sky hub setup is stuck in Broadband

Sky hub setup is stuck

Stuwettfs — Wed, 11 Sep 2024 15:16:24 GMT

Re: Sky hub setup is stuck

jamesn123 — Fri, 13 Sep 2024 11:33:50 GMT

Have you tried rebooting the hub and app?

Re: Sky hub setup is stuck

Stuwettfs — Fri, 13 Sep 2024 11:37:46 GMT

Rebooted router a lot ,various different resets performed by myself and engineer with everything disconnected etc , deleted app reinstalled app , different log ins same result

Re: Sky hub setup is stuck

jamesn123 — Fri, 13 Sep 2024 11:48:08 GMT

@Stuwettfs

Have Sky outlined any next steps to take if the engineer wasnt able to solve it?

Re: Sky hub setup is stuck

Stuwettfs — Fri, 13 Sep 2024 12:05:47 GMT

To "keep checking " and it's a software issue that's being experienced with other routers too, they have escalated but have said " no timeline "

Re: Sky hub setup is stuck

mormegil — Fri, 13 Sep 2024 12:34:08 GMT

Leave it on that page and let it time out so you can restart it

it took 5 attempts and a final over night run to get my replacement hub to update and fully set up