https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4747292#M420899 <P>Mines the same! Service checker says everything is ok but I have an orange light on my box and nothing is connected including my home security!&nbsp;</P> Wed, 11 Sep 2024 08:59:54 GMT Jen3333 2024-09-11T08:59:54Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4747282#M420897 No internet . I have turned TV and router off and re booted it. But still says we are not connected to the internet Wed, 11 Sep 2024 08:43:38 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4747282#M420897 Tia161 2024-09-11T08:43:38Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4747287#M420898 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4177221">@Tia161</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Wed, 11 Sep 2024 08:48:04 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4747287#M420898 Highlinder 2024-09-11T08:48:04Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4747292#M420899 <P>Mines the same! Service checker says everything is ok but I have an orange light on my box and nothing is connected including my home security!&nbsp;</P> Wed, 11 Sep 2024 08:59:54 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4747292#M420899 Jen3333 2024-09-11T08:59:54Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4747294#M420901 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3957063">@Jen3333</a>&nbsp; How long has your broadband been down for? It nornally takes around 1 hour for the information on the service checker to update as it is historical data that it is showing as good from the last check.</P> Wed, 11 Sep 2024 09:04:10 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4747294#M420901 Highlinder 2024-09-11T09:04:10Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4747311#M420905 <P>It's been down for around 90 minutes that I know of so far this morning</P> Wed, 11 Sep 2024 09:15:32 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4747311#M420905 Jen3333 2024-09-11T09:15:32Z