topic Re: Slow wifi speed in Broadband

Slow wifi speed

GLYN111 — Wed, 11 Sep 2024 08:27:21 GMT

Wi-Fi speed on Fast Speed is 36mbps daily.

My contact states if it's below 54.5 for 3 consecutive days I can exit my account.

Therefore you're service has not improved over the past 12 months, I would like to give notice I wish to terminate my account with you and seek compensation. Please notice this does not affect your legal rights.

Mr G J Rees

Re: Slow wifi speed

GLYN111 — Wed, 11 Sep 2024 08:36:44 GMT

My Wi-Fi speed for the past year has been very slow.

Had engineers around last week

Speed daily 36Mbps.

Contract stated if below 54.5 I can exit without penalty.

Therefore I would like to claim compensation for the poor service over the past year and terminate my contract with Sky and seek better service elsewhere.

Regards.

Re: Slow wifi speed

TimmyBGood — Wed, 11 Sep 2024 08:40:58 GMT

@GLYN111

Important to note that Guaranteed Minimum Download Speed and the right to exit associated with it relates to cabled speed at the router, not WiFi speed.

https://www.sky.com/help/articles/sky-broadband-speed-guarantee