topic Zscaler not authenticating. in Broadband

Zscaler not authenticating.

MW230 — Wed, 11 Sep 2024 07:36:29 GMT

Since I've had my broadband updated to fibre I'm unable to authenticate on zscaler for work so I'm unable to access external websites etc. I received a new white Sky hub as part of the upgrade, I've also disabled shield but no success. My work have said it's a sky issue. Any help appreciated.

Re: Zscaler not authenticating.

TimmyBGood — Wed, 11 Sep 2024 07:46:06 GMT

@MW230

Issues with that kind of thing on a Max Hub are typically related to Map-T, so I'll escalate your post.

Re: Zscaler not authenticating.

Lisa-P1987 — Wed, 11 Sep 2024 08:25:47 GMT

Thanks for escalating this. We’ve sent MW230 an invite to chat.

Re: Zscaler not authenticating.

Mo26 — Mon, 07 Oct 2024 14:12:17 GMT

@Lisa-P1987 Can I please be added to the ticket your escalating please. I have the same issue with Sky network. I am unable to log in my work email and a scaler is not authenticating.