topic Re: Ethernet Connections Using Powerline Adapters Fail To Work in Broadband

Ethernet Connections Using Powerline Adapters Fail To Work

JP2407 — Tue, 03 Sep 2024 18:25:58 GMT

As the title suggests, I've had lots and lots of issues ever since switching to Sky. Pretty much, my PS5 and computer will occasionally work on ethernet for a day, I go sleep and then when switching my computer or PS5 back on, I have too restart the router or powerline adapter because despite saying there is connection, there isn't.

It will work for a few days at times, and sometimes only for a day if that, any suggestions on what to do? I consider myself quite good with computers but in terms of network I lack much knowledge. I've attempted multiple powerline adapters and they work. I was with Virgin around a year ago and I had powerline adapters for years and never once had an issue, when switching to Sky within a day I had issues with ethernet, and it hasn't stopped since. Any suggestions on what to do as this is getting stupid now.

Also, is there any way possible that I can allow my router to issue more speed to a specfic device, in this case the powerline adapter?

Re: Ethernet Connections Using Powerline Adapters Fail To Work

Highlinder — Wed, 04 Sep 2024 08:34:33 GMT

@JP2407 Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Ethernet Connections Using Powerline Adapters Fail To Work

TimmyBGood — Wed, 04 Sep 2024 09:30:28 GMT

@JP2407

Also which broadband type is Sky supplying? There's a known potential issue between Powerline networking and G.fast (Ultrafast 1 over copper) broadband.

Re: Ethernet Connections Using Powerline Adapters Fail To Work

JP2407 — Wed, 04 Sep 2024 11:20:50 GMT

I have the Sky Max Broadband hub, I'm 99% sure it's running full fibre 100.

Cheers

Re: Ethernet Connections Using Powerline Adapters Fail To Work

jamesn123 — Wed, 04 Sep 2024 12:55:48 GMT

@JP2407

Its easy to tell, is your hub connected to a telephone socket or white Openreach box with lights on?

Re: Ethernet Connections Using Powerline Adapters Fail To Work

JP2407 — Wed, 04 Sep 2024 12:57:26 GMT

I have the open reach white box with the four LEDs on.

Re: Ethernet Connections Using Powerline Adapters Fail To Work

TimmyBGood — Wed, 04 Sep 2024 12:57:36 GMT

I don't think the Max Hub is compatible with G.fast, which rules out that as an issue.

As far as I know only the SR204 has a G.fast modem.

Re: Ethernet Connections Using Powerline Adapters Fail To Work

JP2407 — Wed, 04 Sep 2024 12:58:55 GMT

Apologies, I meant the Sky Generic Broadband Hub, the black box.

Re: Ethernet Connections Using Powerline Adapters Fail To Work

jamesn123 — Wed, 04 Sep 2024 13:03:07 GMT

@JP2407

If you have the black Sky hub then you should have access to router stats, can you please post them.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: Ethernet Connections Using Powerline Adapters Fail To Work

JP2407 — Wed, 04 Sep 2024 18:19:44 GMT

Here is the stats.

Re: Ethernet Connections Using Powerline Adapters Fail To Work

jamesn123 — Tue, 10 Sep 2024 09:06:49 GMT

@JP2407

The only thing I can see is a small number of collision packets on your LAN which can sometimes indicate a problem.

If you use direct ethernet, not powerline does the problem occur?

Re: Ethernet Connections Using Powerline Adapters Fail To Work

JP2407 — Tue, 10 Sep 2024 18:23:07 GMT

It seems that it remains the same even being plugged directly into the socket. However, it appears that changing the plug to the one next to it has solved the issue. I imagine this is only temporay, but it's working for now.

Is there any way to get rid of collision packets?