topic Re: No Internet! in Broadband

No Internet!

MariaJane83 — Tue, 10 Sep 2024 15:20:02 GMT

No Internet! Which means can't use anything that needs Internet including my stream tv and our phones as all with sky!Even our mobile data isn't working! Broadband lights are all on apart from voice which is amber and no issues showing on app but given my whole area of having issues getting their sky Internet there is clearly! Please fix ASAP or refund part of my bill as clearly can't use or watch anything!

Re: No Internet!

MariaJane83 — Tue, 10 Sep 2024 15:23:53 GMT

Why is this on here and not on chat like I was doing? Grrr

Re: No Internet!

Whipkick — Tue, 10 Sep 2024 15:29:12 GMT

Having same issues

Re: No Internet!

Daniel0210 — Tue, 10 Sep 2024 15:30:10 GMT

@MariaJane83
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).