topic Re: WiFi hub not arrived in Broadband

WiFi hub not arrived

Rmck1 — Tue, 10 Sep 2024 12:55:59 GMT

My broadband is supposed to be activated today however my WiFi hub hasn't arrived? The app says it's still waiting to be dispatched as well. Tried to call sky but couldn't get through. Any suggestions as to what I do? I set up my Sky account about two weeks ago now

Re: WiFi hub not arrived

jamesn123 — Tue, 10 Sep 2024 13:27:03 GMT

Hi @Rmck1

I've flagged your post to Sky, look out for a message on the forum

Re: WiFi hub not arrived

Mr+Flibbles+86 — Tue, 10 Sep 2024 13:34:33 GMT

Thanks for escalating this. We’ve sent an invite to @Rmck1 to chat.

Re: WiFi hub not arrived

Jessie34145926 — Tue, 10 Sep 2024 14:04:02 GMT

I had the same issue. I had an old router that the sky engineer hooked up to. I informed sky that I wouldn't send off my old box as they hadn't sent me a new one. They agreed via text chat that I hadn't been sent a new box, and confirmed I wouldn't be charged. What a supprise, I've been charged over £100 for it.... and also wasted hours logging in, explaining in the chat etc. So frustrating 😑

Re: WiFi hub not arrived

Rmck1 — Wed, 11 Sep 2024 14:17:33 GMT

Update

broadband didn't activate, haven't had any updates from Sky about anything...as a first time sky customer I'm not having a good experience!