topic Re: No Internet... AGAIN in Broadband

No Internet... AGAIN

UpsetUser — Tue, 10 Sep 2024 12:56:45 GMT

I have tried to call the helpline because I have no internet (despitel all checks saying everything is working and the internet light being green) but it says you are closed to "deliver essential training" I am absolutely furious because this is the second time in a 7 week period that this has happened to me. I left sky for about 4 years because they can never actually provide the service I am paying for and I wish I had opted for Virgin instead because at least they don't randomly stop giving me internet!!!

How can I speak to a human being to either get my issue resolved once and for all or to cancel my contract so I can go with a provider that actually delivers?

Re: No Internet... AGAIN

Farehk — Tue, 10 Sep 2024 13:04:19 GMT

Is there anyone there who can help us I aM in Brighton and the internet has gone BN2. I cannot believe an organisation as large as yours can simply all be at training.

HELP PLEASE

Re: No Internet... AGAIN

UpsetUser — Tue, 10 Sep 2024 13:09:18 GMT

Exactly! Sky have thousands of employees, it is absolutely ridiculous if there really is no one to answer the phones.

Re: No Internet... AGAIN

Bruce53 — Tue, 10 Sep 2024 13:16:13 GMT

I'm in the same situation have done all advised checks and nothing. Tried calling and no one there🤷🏼‍♂️

Re: No Internet... AGAIN

jamesn123 — Tue, 10 Sep 2024 13:28:32 GMT

@UpsetUser

The training that happens is only for a couple of hours and usually is less than once a month. The lines are open again now if you want to call.

Re: No Internet... AGAIN

Bruce53 — Tue, 10 Sep 2024 20:01:30 GMT

Did you get any joy??