topic Re: Devices keep disconnecting in Broadband

Devices keep disconnecting

Natalie35 — Sun, 08 Sep 2024 16:15:47 GMT

I'm having some issues with my devices disconnecting from my WiFi. My door camera and my indoor camera lose connection in the early hours of the morning. I have to reset them physically every morning. Never had an issue before, but this has been going on for 2 weeks now and I don't understand why!
any suggestions

Re: Devices keep disconnecting

jamesn123 — Tue, 10 Sep 2024 10:30:53 GMT

@Natalie35

Do you have Sky Q?

Re: Devices keep disconnecting

Natalie35 — Tue, 10 Sep 2024 18:29:55 GMT

Yes I do @jamesn123 it's a sky Q 1TB box

I've never had an issue before, but I'm having to reset my doorbell camera every morning/evening. As soon as I move it closer to my WiFi box, it's connects, but my WiFi box is in my front window, so not like it's a huge distance away from the camera. It's really frustrating

Re: Devices keep disconnecting

jamesn123 — Fri, 13 Sep 2024 10:14:38 GMT

@Natalie35

Try changing your SKy Q box power settings to 'Active' rather than 'Eco'

Re: Devices keep disconnecting

Natalie35 — Sat, 14 Sep 2024 19:28:37 GMT

@jamesn123 I have done what you suggested, but it's still happening. I've had to reconnect my door camera 3 times today. It's like my WiFi isn't strong enough as once I bring the camera in from my front door and put it near the router, it takes a few minutes but reconnects. I don't know what's changed, but something has. Any other ideas? Thinking about maybe changing my WiFi provider? My checks say everything is working ok, but something isn't right

Re: Devices keep disconnecting

jamesn123 — Tue, 17 Sep 2024 08:59:18 GMT

@Natalie35

A change of the WiFi channel could help. If not you'd be looking at getting boosters, 3rd party router or changing ISP.