topic Re: Sky Max Hub not showing in my products in app in Broadband

Sky Max Hub not showing in my products in app

DanBosh — Mon, 09 Sep 2024 22:24:14 GMT

Installed new router 3 days ago and WiFi working fine...

Problem is that I can't change the network name or password because my Sky Hub doesn't show up under the 'my products' menu in the app (the normal way to change the password etc).

From what I understand, my case needs to be escalated to someone at Sky to fix?

Re: Sky Max Hub not showing in my products in app

cookiemonsteruk — Tue, 10 Sep 2024 07:16:20 GMT

@DanBosh

Please keep logged onto the forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Sky Max Hub not showing in my products in app

Lisa-P1987 — Tue, 10 Sep 2024 09:35:57 GMT

Thanks for escalating this. We’ve sent DanBosh an invite to chat.