topic Re: Broadband not working sy13 been out all day in Broadband

Broadband not working sy13 been out all day

Graham+hb — Tue, 03 Sep 2024 20:10:19 GMT

Broadband not working,been out all day. Tried all the recommendations and still not working. Sy13 area

Re: Broadband not working sy13 been out all day

Daniel0210 — Wed, 04 Sep 2024 03:51:49 GMT

There was a larger than normal outage yesterday morning covering various parts of the country which might include you which has been discussed here

https://helpforum.sky.com/t5/Broadband/Broadband-Outage-amp-Service-Checker-Under-Maintenance/td-p/4739149

Sky broadband out again in sy13 area.

Graham+hb — Fri, 06 Sep 2024 09:59:30 GMT

Broadband out again in sy13 area any work being done in this area?

Sky outage again sy13 area

Graham+hb — Tue, 10 Sep 2024 04:50:32 GMT

Hi is everyone's sky out in sy13 area?

Re: Broadband not working sy13 been out all day

AC89 — Tue, 10 Sep 2024 06:30:34 GMT

Yes mine is not working either in SY13.

Done a broadband test through sky and they say no issues and everything working fine. All lights are green in router too. But there is no internet connection on any devices.

Does yours also say no issues?

Re: Broadband not working sy13 been out all day

Graham+hb — Tue, 10 Sep 2024 06:41:29 GMT

Yes done all the usual things,and it says everything is fine. Spoke to them Friday because it was out and they said it could be the router,had a new router on sat by which time broadband come back on. Put the new one in sat night,all OK until today.

SY13 DNS issues.

just_frank — Tue, 10 Sep 2024 10:27:16 GMT

Hi,

Since 8am Whitchurch can't connect to internet and app is not picking up on the error. DNS error after restarting the hub.

Re: SY13 DNS issues.

AC89 — Tue, 10 Sep 2024 11:03:29 GMT

Have you called sky to inform them of this issue?

I phoned them and, just as with the online test check etc, they could t find an issue. So they proposed sending an engineer out on 18th September. I love how they think 8 days without internet is acceptable.

I said I needed it fixing sooner so they're sending out a new router.

However, looking on this forum, it seems a few in the Whitchurch area are having issues? I am SY13. Tests say all is ok, and router has three green lights. But I've got no internet whatsoever.

Im hoping the more people who call and say they have an issue in this area, the more likely they'll be to investigate further. Clearly an issue somewhere along the lines away from our homes.

Re: Broadband not working sy13 been out all day

just_frank — Tue, 10 Sep 2024 11:15:41 GMT

I didn't call yet as the issue is with their router/switch so it should be picked up by them fairly quickly, and I not gonna lie, contacting any ISP in UK these days is roughly as enjoyable as cancer treatment and roughly same effective. Took me an hour just to find a working number.

But I will in 20 mins.

Thanks for quick reply.

SY13 Area WiFi saying connected but does not work

Ollie-Cowley — Tue, 10 Sep 2024 11:40:39 GMT

I've been awake since early in the morning and have tried everything I know on how to fix the issue. But it still says connected but do not have internet access. I'm very confused. Can someone help?

Re: SY13 Area WiFi saying connected but does not work

Phil+JB — Tue, 10 Sep 2024 11:44:56 GMT

Same here in SY14

Re: SY13 Area WiFi saying connected but does not work

jamesn123 — Tue, 10 Sep 2024 11:45:22 GMT

@Ollie-Cowley

Seems there is an outage in the SY area.

Re: SY13 Area WiFi saying connected but does not work

Phil+JB — Tue, 10 Sep 2024 11:47:23 GMT

Thanks, is that confirmed? Check status and apparently everything ok

Re: Broadband not working sy13 been out all day

Phil+JB — Tue, 10 Sep 2024 11:52:18 GMT

Just tried phoning and their lines are currently closed whilst they deliver essential training!

Re: Broadband not working sy13 been out all day

ZELDA92 — Tue, 10 Sep 2024 13:22:07 GMT

Does anyone has a decent number for them also in the SY postcode up by the high school in whitchurch.

No Internet all day also reliant on it for work so want to complain

Re: SY13 DNS issues.

just_frank — Tue, 10 Sep 2024 13:25:08 GMT

Amazing service 😄 Lines closed and robolady is useless and not a single hint they have any issues:D

After manually changing IPV4 DNS in windows settings to 8.8.8.8 with 1.1.1.1 as an alternative I can use my PC. It's not an ideal fix, and certainly not recommended, but I can use my PC. I tried to find that option in SKY hub, but it seems the setting is hidden.

At this point, I am not sure if the information about the issues making it to the engineers who are able to solve this. Thanks to the amazing CS.

Re: Broadband not working sy13 been out all day

ZELDA92 — Tue, 10 Sep 2024 13:28:53 GMT

@just_frank thanks will try that and see it if works

Re: SY13 DNS issues.

JKat — Tue, 10 Sep 2024 13:30:05 GMT

@AC89

I'm also in SY13 area and have had no internet connection since 6am.

Attempted to call sky this afternoon with no success!

All tests report no problems with connectivity and all lights remain green.

4G is a challenge in this area!

Re: Broadband not working sy13 been out all day

Daniel0210 — Tue, 10 Sep 2024 13:35:27 GMT

@ZELDA92 wrote:

No Internet all day also reliant on it for work so want to complain

@ZELDA92

No isp can guarantee uninterrupted coverage. Outages happen, wires break, cabinets get hit by vehicles etc. Working from home does not provide a faster resolution as Sky Broadband (as being discussed here) is a domestic service.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

No broadband since 6am now 15.00 all day! 10/9 in SY13.

RGSY13 — Tue, 10 Sep 2024 14:20:21 GMT

No broadband since 6am now 15.00 all day! Sky sayno problem. Anyone else suffering?