https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4745897#M420391 <P>My internet with sky is not working from 9/9/24 at noon and still currently not working. I have sky protection but still have to wait until Thursday for an appointment. No discount offered for the disruption, having no sky broadband for four days and none of my smart devices are working which is an inconvenience especially when your household has two disabled children&nbsp;</P> Tue, 10 Sep 2024 05:59:31 GMT SEN1 2024-09-10T05:59:31Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4745897#M420391 <P>My internet with sky is not working from 9/9/24 at noon and still currently not working. I have sky protection but still have to wait until Thursday for an appointment. No discount offered for the disruption, having no sky broadband for four days and none of my smart devices are working which is an inconvenience especially when your household has two disabled children&nbsp;</P> Tue, 10 Sep 2024 05:59:31 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4745897#M420391 SEN1 2024-09-10T05:59:31Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4745899#M420392 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4175929">@SEN1</a>&nbsp;wrote:<BR /> <P>No discount offered for the disruption</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4175929">@SEN1</a>&nbsp;<BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).</P> Tue, 10 Sep 2024 06:21:30 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4745899#M420392 Daniel0210 2024-09-10T06:21:30Z