https://helpforum.sky.com/t5/Broadband/NO-INTERNET/m-p/4745622#M420340 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4047136">@jim83</a>&nbsp;</P> <P>&nbsp;</P> <P>It would be extremely unusual to get a same day response through any domestic ISP: if you were paying for business broadband at ten times the monthly cost then you might have a six hour 'guarantee' for on-site attendance (which isn't really any such thing: it's a guarantee of a daily-rate refund if the fault isn't resolved)</P> <P>&nbsp;</P> <P>The Openreach <STRONG>target</STRONG> time to fix for domestic broadband is by the end of two working days starting the following working day morning after a fault is logged: they report to Ofcom that they meet this target for around 85% of incidents.</P> Mon, 09 Sep 2024 16:56:11 GMT TimmyBGood 2024-09-09T16:56:11Z https://helpforum.sky.com/t5/Broadband/NO-INTERNET/m-p/4745598#M420336 <P>stupid **bleep** wifi been down since 10am saying they can't get anyone to **bleep** fix it until tomorrow the **bleep** scamming **bleep** all that money we give u for **bleep** wifi&nbsp;</P> Mon, 09 Sep 2024 16:14:00 GMT https://helpforum.sky.com/t5/Broadband/NO-INTERNET/m-p/4745598#M420336 jim83 2024-09-09T16:14:00Z https://helpforum.sky.com/t5/Broadband/NO-INTERNET/m-p/4745622#M420340 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4047136">@jim83</a>&nbsp;</P> <P>&nbsp;</P> <P>It would be extremely unusual to get a same day response through any domestic ISP: if you were paying for business broadband at ten times the monthly cost then you might have a six hour 'guarantee' for on-site attendance (which isn't really any such thing: it's a guarantee of a daily-rate refund if the fault isn't resolved)</P> <P>&nbsp;</P> <P>The Openreach <STRONG>target</STRONG> time to fix for domestic broadband is by the end of two working days starting the following working day morning after a fault is logged: they report to Ofcom that they meet this target for around 85% of incidents.</P> Mon, 09 Sep 2024 16:56:11 GMT https://helpforum.sky.com/t5/Broadband/NO-INTERNET/m-p/4745622#M420340 TimmyBGood 2024-09-09T16:56:11Z