topic Re: Sky broadband not working in Broadband

Sky broadband not working

Luke58 — Mon, 09 Sep 2024 13:08:25 GMT

My Internet keeps going off

I reset tue power at the wall and it seems to work for an hour or so and then just goes off again

I've tried the network reset and turning it off at the wall

Any ideas please

Re: Sky broadband not working

Highlinder — Mon, 09 Sep 2024 14:29:26 GMT

@Luke58 What lights change on the router when this happens?

Re: Sky broadband not working

Luke58 — Mon, 09 Sep 2024 14:57:55 GMT

It's now just a single red light on power

But it has been changing all over the place

Re: Sky broadband not working

Highlinder — Mon, 09 Sep 2024 14:59:42 GMT

@Luke58 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.