topic Re: No internet in Broadband https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4745456#M420263 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3193534">@Tillymay49</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Mon, 09 Sep 2024 14:29:55 GMT Highlinder 2024-09-09T14:29:55Z No internet https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4745341#M420251 Our internet has been off for 45 minutes, there is a flashing orange light for internet and green light for WiFi. Mon, 09 Sep 2024 13:10:36 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4745341#M420251 Tillymay49 2024-09-09T13:10:36Z Re: No internet https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4745456#M420263 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3193534">@Tillymay49</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Mon, 09 Sep 2024 14:29:55 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4745456#M420263 Highlinder 2024-09-09T14:29:55Z