topic Re: Lightening caused our sky internet to go off in Broadband

Lightening caused our sky internet to go off

LandGskynet — Mon, 09 Sep 2024 08:51:22 GMT

Approx 3.15am Sunday 8 Sept we had a lightening storm overhead and since then no internet signal on the router. We've tested the line and there's no signal, no green or orange light on the router, the router still works OK. Did the sky test and it said we need to book an engineer, so we have. Fingers crossed it will get fixed on Friday as that's when the engineer is booked for. A week without internet begins....well we've still got 4g.

Re: Lightening caused our sky internet to go off

Daniel0210 — Mon, 09 Sep 2024 09:22:09 GMT

@LandGskynet
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

Re: Lightening caused our sky internet to go off

LandGskynet — Mon, 09 Sep 2024 09:39:36 GMT

Thanks for letting us know this, I didn't know that. We had an outage about a week ago too and that lasted over 24hrs, so hopefully we'll see some money come back.

Re: Lightening caused our sky internet to go off

Daniel0210 — Mon, 09 Sep 2024 09:41:47 GMT

@LandGskynet

I very much doubt it for the first one due to the 2 working days as mentioned above.

Re: Lightening caused our sky internet to go off

Chris_2024 — Wed, 11 Sep 2024 13:34:41 GMT

same thing happend to me in Reading - got to wait until 19th Sept for Engineer

Re: Lightening caused our sky internet to go off

Esiwbob — Thu, 12 Sep 2024 04:40:24 GMT

Same thing happened to me, also in Reading, Earley. An engineer came out Tuesday and said we have to wait for a new router to be sent out.