topic Re: Still no broadband in Broadband

Still no broadband

SWestgate — Mon, 09 Sep 2024 05:10:37 GMT

I have had no broadband since Friday morning, four days. Can you let me know when it will be reinstated.

Thanks so much.

Best,

Shaun

Re: Still no broadband

Daniel0210 — Mon, 09 Sep 2024 05:17:52 GMT

@SWestgate

Not really. In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

Have you reported this to Sky? Openreach aim to fix individual domestic faults in two working days from being informed.

Re: Still no broadband

Chrisee — Mon, 09 Sep 2024 06:30:08 GMT

@SWestgate a fault reported on Friday should be fixed by the end of the following Tuesday (second working day after the report) if it isnt then you will be due compensation see Customer Auto-Compensation | Sky Help | Sky.com