topic Device WiFi connectivity issues in Broadband

Device WiFi connectivity issues

dejohnba — Sun, 08 Sep 2024 15:54:54 GMT

Help... having differing issues with WiFi connection depending on which device I'm using. The WiFi is connected without internet on my work laptop (Lenovo). It won't connect at all on my Xbox. It seems to be working fine on mobile phones, now tv stick & Alexa. Connected but not all websites/apps working on my personal laptop.

I've tested the broadband on my sky app and it says there are no issues and the internet is connected.

I have tried turning router on and off and restarting devices/disconnecting & reconnecting to the WiFi but nothing seems to be changing.

Any ideas what the issue could be?

Re: Device WiFi connectivity issues

Highlinder — Mon, 09 Sep 2024 15:47:20 GMT

@dejohnba Which router do you have from the link below

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Device WiFi connectivity issues

Mon2 — Sun, 29 Dec 2024 15:47:19 GMT

I can't get my device connected to messenger or watsapp with my broadband

Can anyone help

Re: Device WiFi connectivity issues

Karen183 — Mon, 13 Jan 2025 12:26:35 GMT

Hi. I'm having very similar problems. Were you able to resolve the issue?

Re: Device WiFi connectivity issues

KateFrench — Wed, 30 Apr 2025 14:25:59 GMT

I have the same issue. Was there a resolution? Thanks

Re: Device WiFi connectivity issues

Jerman — Thu, 24 Jul 2025 17:35:29 GMT

I have done all suggestions and nothing is connecting including sky glass, alexa and mobile