topic Re: Landline phone no dial tone after fibre installation yesterday. in Broadband

Landline phone no dial tone after fibre installation yesterday.

Repwoc — Fri, 06 Sep 2024 11:30:32 GMT

No dial tone or phone operation on landline after fibre installation yesterday.
No information about how to resolve. No contact help number.
Really useless sky fibre installation.

Re: Landline phone no dial tone after fibre installation yesterday.

cookiemonsteruk — Fri, 06 Sep 2024 11:34:21 GMT

@Repwoc

Is your phone plugged into the sky router or the old mastersocket

Re: Landline phone no dial tone after fibre installation yesterday.

Repwoc — Sat, 07 Sep 2024 16:54:10 GMT

Thanks. It's plugged into back of router. I've spoken to agent who says he can see something that has not been done on their side. I need to wait three days for them to sort it.. He said he sees this happen quite a lot with new installations. Hmm

Re: Landline phone no dial tone after fibre installation yesterday.

TimmyBGood — Sat, 07 Sep 2024 17:13:02 GMT

@Repwoc wrote:

He said he sees this happen quite a lot with new installations. Hmm

Openreach is carrying out north of 80,000 new FTTP activations a week in order to try and complete the national rollout by the end of 2026: it only takes a small percentage going wrong to have quite a large number of unhappy customers.

Re: Landline phone no dial tone after fibre installation yesterday.

Repwoc — Fri, 20 Sep 2024 14:17:26 GMT

We have now been promised twice the phone line would be resolved with 72hrs. Photos of settings shared. Talks with operators. It is two weeks since it should have been working. This is dreadful level of service .. reminds me of the days of 1980s waiting for phone landlines to be sorted. Sky have taken us back to the dark ages.