topic Wiring damaged, wifi not connecting in Broadband

Wiring damaged, wifi not connecting

Rafeen — Sat, 07 Sep 2024 15:07:06 GMT

Wiring is damaged, WiFi not connecting. Need someone to come out and install new wiring from outside to broadband hub

Re: Wiring damaged, wifi not connecting

daveNOS — Sat, 07 Sep 2024 15:29:27 GMT

@RafeenYou will have to call Sky to report that fault, no-one her can do that as we are all just fellow customers.

Re: Wiring damaged, wifi not connecting

Highlinder — Sun, 08 Sep 2024 08:08:38 GMT

@Rafeen Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.