topic Re: WiFi consistently poor in Broadband

WiFi consistently poor

Foxy13 — Mon, 02 Sep 2024 19:25:29 GMT

WiFi consistently has poor signal and the sky box buffers and stutters constantly. All the lights show green but service is abysmal.

Re: WiFi consistently poor

Tom-W19 — Tue, 03 Sep 2024 09:35:39 GMT

Hi @Foxy13

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi consistently poor

Lisa-P1987 — Thu, 05 Sep 2024 09:28:28 GMT

We are still looking to help you Foxy13 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: WiFi consistently poor

Foxy13 — Thu, 05 Sep 2024 09:29:23 GMT

Hello,

thank you, I've not seen an opportunity to discuss this issue yet since the reply above.

Re: WiFi consistently poor

Highlinder — Thu, 05 Sep 2024 09:52:15 GMT

@Foxy13 What device do you used to view the forum and what browser do you use?

Re: WiFi consistently poor

Tom-W19 — Sat, 07 Sep 2024 10:53:03 GMT

Hi @Foxy13

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.