topic Re: Wifi boosters in Broadband

Wifi boosters

MA18 — Fri, 06 Sep 2024 14:35:30 GMT

I'm a new customer to sky and I've brought a broadband and a broadband boost. I've received my wifi box and a plug but not the wifi booster. On call I was told it was suppose to come?. Would it come later on or? I've got 3 days before my line activates. Thanks for any answers

Re: Wifi boosters

TimmyBGood — Fri, 06 Sep 2024 14:40:52 GMT

@MA18

Confusingly, boosters are not shipped by default with the Broadband Boost subscription. They are potentially claimable retrospectively under the terms of the WiFi Guarantee, but Sky typically won't entertain such a claim in the first two weeks after the Broadband Hub is first used.

Re: Wifi boosters

MA18 — Fri, 06 Sep 2024 16:16:58 GMT

What would you advise me to do? Do I need to call them to get them to send it? Or should I tell the engineer that's going to come about it when he comes to activate my line?

Re: Wifi boosters

TimmyBGood — Fri, 06 Sep 2024 17:02:29 GMT

@MA18

As I said, you need to have the broadband activated, then wait before claiming.