topic Re: Internet light off on hub in Broadband

Internet light off on hub

alessiomont — Fri, 06 Sep 2024 00:22:31 GMT

I have tested through MySky app which says everything looks normal but the internet light on the hub is off and I can't connect to the WiFi with any of my devices.

could you please help?

Re: Internet light off on hub

BenedictG — Fri, 06 Sep 2024 00:48:02 GMT

Having the same problem here.

Re: Internet light off on hub

Matt22 — Fri, 06 Sep 2024 05:59:04 GMT

I'm having the same issue

Re: Internet light off on hub

Highlinder — Fri, 06 Sep 2024 07:57:03 GMT

@alessiomont& @BenedictG The time you posted would be the time for normal maintence on the network

@Matt22 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: Internet light off on hub

Mauro2 — Fri, 06 Sep 2024 08:11:09 GMT

Still not working, again if the Internet light is off.. doesn't that mean the hub is not getting signal!? How can the online test give a green light to all tests?

Re: Internet light off on hub

rhidee — Fri, 06 Sep 2024 08:21:54 GMT

Same here, no internet for at least 5 hours so far. Checker comes back saying everything is fine but can't connect to internet in reality.

Re: Internet light off on hub

Highlinder — Fri, 06 Sep 2024 08:23:18 GMT

@rhidee The service checker shows historical data. Have you clicked on te broadband button on the service checker to run a broadband test?

ㄹRe: Internet light off on hub

rhidee — Fri, 06 Sep 2024 09:50:02 GMT

Yes, ran full test as well as turning on and off and resetting. It says service is fine but 0 devices connected, which isn't true.

Re: ㄹRe: Internet light off on hub

Highlinder — Fri, 06 Sep 2024 09:52:06 GMT

@rhidee Where are you in the country, as we are seeing reports from West Sussex

Re: Internet light off on hub

rhidee — Fri, 06 Sep 2024 11:33:39 GMT

East Sussex!

Re: Internet light off on hub

Highlinder — Fri, 06 Sep 2024 11:50:34 GMT

@rhideeCan you run the service checker again to see if it is showing the outage please.

Re: Internet light off on hub

BigBertha69 — Fri, 06 Sep 2024 11:58:45 GMT

I'm in West Sussex and mine has just started playing up, the light goes off, I do everything that needs to be done and the checker says there's not a problem when there clearly is.

Re: Internet light off on hub

Highlinder — Fri, 06 Sep 2024 12:01:03 GMT

@BigBertha69 the service checker shows historical data from its last check. If you need an updated broadband test click on broadband in the service checker.

Re: Internet light off on hub

BigBertha69 — Fri, 06 Sep 2024 12:08:18 GMT

I did, I've done every conceivable thing and yet it's still telling me it works when it's not.

Re: Internet light off on hub

Ali87 — Fri, 06 Sep 2024 12:23:37 GMT

Also East Sussex and been without internet since 6am this morning! Next available appointment for sky to resolve issues is 17/9!! Complete joke!!

Re: Internet light off on hub

Highlinder — Fri, 06 Sep 2024 13:05:17 GMT

@Ali87 If this in an area wide outage then Openreach will be dealing with it and you are not the only person who is affected by this.

Re: Internet light off on hub

rhidee — Fri, 06 Sep 2024 13:22:51 GMT

All still says it's fine on the Sky official tools... Checked other sites that track consumer reports of outages and I'm right in the middle of the red hotspot with still no internet.

Re: Internet light off on hub

BenedictG — Fri, 06 Sep 2024 18:00:16 GMT

Mine fixed itself, I believe you are right and it was just maintenance

Re: Internet light off on hub

rhidee — Sat, 07 Sep 2024 10:27:23 GMT

Mine's back up but very spotty. Coming in and out on strength constantly. Much better than nothing but still very frustrating to try and get any work done.