topic Re: No internet connection in Broadband

No internet connection

1B — Fri, 06 Sep 2024 09:05:48 GMT

Despite all checks on my broadband signal saying it's fine, it is not. The app said everytihng was fine and connected when all the lights were off on the broadband router!! We have no internet connection how and when will you resolve this?

Re: No internet connection

Highlinder — Fri, 06 Sep 2024 11:49:03 GMT

@1B So there is no power light at all either have you tried to router in another plug socket to see if the router shows any type of life in it?

Re: No internet connection

1B — Fri, 06 Sep 2024 16:01:21 GMT

Yes it claims to be working fine when plugged in (all lights green) but nothing can access the internet.

Did a test using the Sky service checker which found nothing.

Re: No internet connection

Jo1899 — Fri, 06 Sep 2024 16:15:22 GMT

Sky Broadband stopped working. Showing power on but no green light showing for internet. Done a broad land test via sky portal, says everything is ok but in reality everything is not ok!!

No access to internet!

Re: No internet connection

Highlinder — Fri, 06 Sep 2024 20:19:16 GMT

@Jo1899 have you tried the broadband test again and did you try it before just after it dropped out?

Re: No internet connection

GD1 — Fri, 06 Sep 2024 20:29:30 GMT

@1B You should be aware this is a customer helps customer community so we won't know when a fault will be fixed.