topic Re: POS light flashing, Internet light at the Hub Off in Broadband

POS light flashing, Internet light at the Hub Off

Mauro2 — Fri, 06 Sep 2024 07:53:26 GMT

How can your service checker give me a green light for Internet connection, when that light in the HUB is off!? No Internet connection, POS light at the fibre terminal flashing, Internet light at the hub completely off. Tried the usual turn off give it a minute, back on again... same outcome.

Re: POS light flashing, Internet light at the Hub Off

Highlinder — Fri, 06 Sep 2024 08:52:02 GMT

@Mauro2 Have you tried to call Sky to report this fault which is external.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: POS light flashing, Internet light at the Hub Off

Mauro2 — Fri, 06 Sep 2024 20:29:31 GMT

I'm having the same issue again....

This morning this happen after the heavy rain, now I'm having the same issue and just had heavy again.. coincidence.. or is there a physical issues some where??? Can't be local.. more people are reporting the same issues..

Re: POS light flashing, Internet light at the Hub Off

cuke — Mon, 09 Sep 2024 09:35:36 GMT

@Mauro2 wrote:
I'm having the same issue again....
This morning this happen after the heavy rain, now I'm having the same issue and just had heavy again.. coincidence.. or is there a physical issues some where??? Can't be local.. more people are reporting the same issues..

You need to contact Sky so they can get OR to resolve this. Hopefully it is some connection to your house that is obvious.