https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742548#M419439 <P>Over the last few weeks my WiFi performance has decreased. Speeds are slow and I keep being asked to sign into the router. This has made it very unreliable for streaming (autistic 6yr old) and conference calling for work from home.&nbsp;</P><P>&nbsp;</P><P>All the checks say it is performing and OK, however that is not the case in reality.&nbsp;</P><P>&nbsp;</P><P>The router is in the same place as it has always been with other providers, and never any issues.&nbsp;</P> Fri, 06 Sep 2024 06:36:29 GMT Mark2991 2024-09-06T06:36:29Z https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742548#M419439 <P>Over the last few weeks my WiFi performance has decreased. Speeds are slow and I keep being asked to sign into the router. This has made it very unreliable for streaming (autistic 6yr old) and conference calling for work from home.&nbsp;</P><P>&nbsp;</P><P>All the checks say it is performing and OK, however that is not the case in reality.&nbsp;</P><P>&nbsp;</P><P>The router is in the same place as it has always been with other providers, and never any issues.&nbsp;</P> Fri, 06 Sep 2024 06:36:29 GMT https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742548#M419439 Mark2991 2024-09-06T06:36:29Z https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742643#M419484 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4172521">@Mark2991</a>&nbsp; black or white router from Sky?</P> Fri, 06 Sep 2024 08:04:57 GMT https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742643#M419484 Highlinder 2024-09-06T08:04:57Z https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742670#M419495 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp; its a black router.</P> Fri, 06 Sep 2024 08:20:29 GMT https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742670#M419495 Mark2991 2024-09-06T08:20:29Z https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742674#M419499 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4172521">@Mark2991</a>&nbsp;Could you please post your router stats following the link below.<BR /><A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474</A></P> Fri, 06 Sep 2024 08:21:27 GMT https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742674#M419499 Highlinder 2024-09-06T08:21:27Z https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742694#M419506 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;unfortunately it is not logging in when I type admin and my WiFi password.</P> Fri, 06 Sep 2024 08:31:01 GMT https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742694#M419506 Mark2991 2024-09-06T08:31:01Z https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742698#M419508 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4172521">@Mark2991</a>&nbsp; Do you have the Sky Q or Sky Broadband hub?</P> Fri, 06 Sep 2024 08:33:21 GMT https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742698#M419508 Highlinder 2024-09-06T08:33:21Z https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742719#M419514 <P>I have the Sky Broadband Hub.</P> Fri, 06 Sep 2024 08:42:15 GMT https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742719#M419514 Mark2991 2024-09-06T08:42:15Z https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742740#M419523 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4172521">@Mark2991</a>&nbsp; Are you using an apple device to try and login into the router management settings?</P> Fri, 06 Sep 2024 08:54:59 GMT https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742740#M419523 Highlinder 2024-09-06T08:54:59Z https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742743#M419524 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;no, Android and I've used 3 different Internet browsers. It keeps rejection admin and WiFi password.</P> Fri, 06 Sep 2024 08:56:20 GMT https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742743#M419524 Mark2991 2024-09-06T08:56:20Z https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742767#M419531 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4172521">@Mark2991</a>&nbsp; You have not changed the password at all from the original password on the back of the router?</P> Fri, 06 Sep 2024 09:05:54 GMT https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742767#M419531 Highlinder 2024-09-06T09:05:54Z https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742769#M419533 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;I have, yes. Should I be entering the default password instead?</P> Fri, 06 Sep 2024 09:06:52 GMT https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742769#M419533 Mark2991 2024-09-06T09:06:52Z https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742776#M419537 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4172521">@Mark2991</a>&nbsp; No you put in your own password in if you have changed it.</P> Fri, 06 Sep 2024 09:08:13 GMT https://helpforum.sky.com/t5/Broadband/Router-disconnecting-and-slow-performance/m-p/4742776#M419537 Highlinder 2024-09-06T09:08:13Z