topic Re: Hewitt in Broadband

Hewitt

Deb2003 — Thu, 05 Sep 2024 23:11:43 GMT

Once again no wifi

Re: Hewitt

Kbg123 — Thu, 05 Sep 2024 23:14:09 GMT

Same 😞😓

Re: Hewitt

LouLou1989 — Thu, 05 Sep 2024 23:20:51 GMT

Mine too! This is ridiculous, everything was down for most of Wednesday, fixed in the evening and then went off again about 10 minutes ago! I wouldn't be so frustrated but given what I pay for Sky and how expensive all the services are, I expect a better service than this.

Re: Hewitt

broadband666 — Thu, 05 Sep 2024 23:42:37 GMT

The lady 3 days no Wi-Fi, ridiculous, fixed it yesterday now 6th sep gone again , no explanations...sick of it.

Re: Hewitt

Daniel0210 — Fri, 06 Sep 2024 03:33:17 GMT

At the time of night you've all posted it could be maintenance taking place. Whenever possible this is carried out overnight to keep disruption to a minimum as most customers are asleep. If it hasn't returned by the time the phone lines open in the morning give Sky a call to report it.

Re: Hewitt

Deb2003 — Fri, 06 Sep 2024 08:40:03 GMT

This is two days in a row first day no internet all day then last night again I no bt were working on it allday yesterday but if they doing planned service on the internet then sky should message people to inform them have to say after over 20 years with sky they have become a joke

Re: Hewitt

Daniel0210 — Fri, 06 Sep 2024 10:20:38 GMT

@Deb2003

I don't know about other ISP's but Sky do not inform customers of impending maintenance. It stands a chance Openreach don't even tell the ISP's that it's planned.

edit: I don't use social media so wasn't aware of the info from @Highlinder

Re: Hewitt

Highlinder — Fri, 06 Sep 2024 09:50:32 GMT

@Deb2003 Sky normally if they are doing planned maintence, put this information out on the social media feeds on what exchanges are going to be offline for around a 6 hour period.