topic Re: Sky installed 5 days ago its fine-- now I cant use the land line or my printer getting very stre in Broadband

Sky installed 5 days ago its fine-- now I cant use the land line or my printer getting very stressed

Comdumb — Thu, 05 Sep 2024 18:53:40 GMT

They activated the broadband last fri but that deactivated my printer and land line phones? Getting very stressed trying to use their labrynthine help mechanisms -- they said everything would be straightforward --it never is is it

Re: Sky installed 5 days ago its fine-- now I cant use the land line or my printer getting very stre

TimmyBGood — Thu, 05 Sep 2024 19:02:32 GMT

@Comdumb

Typically a phone handset or DECT base station will plug into the rear of the Sky Hub. Internal telephone extension sockets won't function any more: that's a side effect of the move to digital telephony.

Re: Sky installed 5 days ago its fine-- now I cant use the land line or my printer getting very stre

Comdumb — Thu, 05 Sep 2024 19:51:45 GMT

Thanks-- as a total computer etc nerd -- I eventually worked it out-- it would have been so much easier if threir engineers had pointed it out or even done it when they were here -- it took me about30 seconds once i had worked out why the old sockets were not providing a signal

Re: Sky installed 5 days ago its fine-- now I cant use the land line or my printer getting very stre

Comdumb — Thu, 05 Sep 2024 19:53:10 GMT

any ideas why the printer -- a newish HP has ceased working-- it seems to be picking up a wifi signal?

Re: Sky installed 5 days ago its fine-- now I cant use the land line or my printer getting very stre

Highlinder — Fri, 06 Sep 2024 08:02:35 GMT

@Comdumb If you have the newer white router from Sky it is set default to WPA3 and not WPA2.