topic Broadband Activated - red light in Broadband

Broadband Activated - red light

Wibbo — Thu, 05 Sep 2024 10:51:18 GMT

Broadband activation day. Had a message saying it's all been activated and good to go.

But it isn't. Light on the Sky hub is red and no amount of resetting/unplugging and checking cables is helping.

Tried to go through the automated broadband checker but it just says the connection is fine when there is no working connection at all. The chat bot is useless and I can't find the number I need to call and get some help.

Help please!

Re: Broadband Activated - red light

Highlinder — Thu, 05 Sep 2024 11:39:38 GMT

@Wibbo Which package did you take out with Sky was it superfast or ultrafast broadband?

Re: Broadband Activated - red light

Wibbo — Thu, 05 Sep 2024 11:45:57 GMT

It was Superfast 61mb, or around that.

Re: Broadband Activated - red light

Highlinder — Thu, 05 Sep 2024 12:04:11 GMT

@WibboHas it not changed from a red light on power since you switched on the router? Do you have a black or white router?

Re: Broadband Activated - red light

Wibbo — Thu, 05 Sep 2024 12:07:12 GMT

It's the white router.

When it's turned on it's orange for maybe 30 seconds then just goes red and stays red.

Re: Broadband Activated - red light

Highlinder — Thu, 05 Sep 2024 12:36:50 GMT

@WibboHave you tried to reset the router to see if the light colour will change? Normally on activation day the router would do an update and then start flashing till the data started flowing.

Re: Broadband Activated - red light

Wibbo — Fri, 06 Sep 2024 10:57:32 GMT

Yeah, tried everything.

Sky advised to wait until midnight but as expected there's no change today, just a red light and no connection. They are hopefully going to call me at 1 or I'll have to try get back in touch.

Strangely my account shows 375GB of downloads since the connection became active, but also shows no devices connected to the router (obviously, because there's no connection in my home!)

Re: Broadband Activated - red light

Gaetannnn08 — Wed, 20 Nov 2024 16:27:04 GMT

Hi ! I'm in the same situation. How did it get resolved for you ?