topic Re: Internet working intermittently in Broadband

Internet working intermittently

David4059 — Mon, 02 Sep 2024 11:35:04 GMT

We diconnected the cables from our QBox to set up a phone system, we then had to disoccect the phone as it crashed the WIFI and now we have intermittent WIFI and the only green lights on the box are the power and wireless, the internet light is not displaying on the QBox. We had searched on our Sky account and it says that everything is connected and working well, no issues. Can anyone give advice on what we should do to resolve this problem.

Re: Internet working intermittently

Tom-W19 — Tue, 03 Sep 2024 07:29:56 GMT

Hi @David4059

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet working intermittently

Mr+Flibbles+86 — Thu, 05 Sep 2024 08:02:56 GMT

We are still looking to help you @David4059 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks