topic Exposed external wires in Broadband

Exposed external wires

FionaBlr — Thu, 05 Sep 2024 06:54:30 GMT

We build a new house 3 years ago, we are now building the garden and found an exposed phone cable in the garden. I did contact Openreach as we think it feeds the 2 houses beside us. How do we get this very unsightly cable fixed as it’s in a prominent area at our house entrance. Photo available if required

Re: Exposed external wires

Daniel0210 — Thu, 05 Sep 2024 07:01:28 GMT

@FionaBlr

I've moved your post to the Broadband board as it isn't a Sky Q related issue. I presume you've posted on here because you are a Sky customer. What did Openreach say? If the exposed cable doesn't appear to be connected to your dwelling I doubt Sky will be interested. Perhaps mention it to your neighbours.

Re: Exposed external wires

TimmyBGood — Thu, 05 Sep 2024 07:24:30 GMT

@FionaBlr

https://www.openreach.com/building-developers-and-projects/altering-our-network

Re: Exposed external wires

FionaBlr — Thu, 05 Sep 2024 07:59:00 GMT

I've spoken to the new neighbors they had Openreach out and they said it was illegal wiring. However they said I should contact my service provider as they couldn't do any work without being instructed. I have previously contacted Openreach via their online form and got ignored.

Re: Exposed external wires

MightyQuinn — Thu, 05 Sep 2024 09:50:23 GMT

Hi @FionaBlr Why have you not contacted your service provider, which I assume is Sky as you have posted here. Just dial 150.