topic Re: Yet again no broadband available in my area. in Broadband

Yet again no broadband available in my area.

DisplaynameIain — Wed, 04 Sep 2024 15:38:59 GMT

I tried using SkyGo on my phone and mirroring to the TVas the broadband isn't working again. Is it really the case that I still can't watch TV even if I use an alternative Internet provider? (Phone) Talk about adding insult to injury, I've only recently joined Sky and what a mistake!!!!

Re: Yet again no broadband available in my area.

Highlinder — Wed, 04 Sep 2024 16:46:15 GMT

@DisplaynameIainIf you raise this with Sky if it is out for more than 2 days then you will get credit back on your next bill when it is fixed.

Re: Yet again no broadband available in my area.

TimmyBGood — Wed, 04 Sep 2024 16:52:52 GMT

@DisplaynameIain wrote:
Is it really the case that I still can't watch TV even if I use an alternative Internet provider?

The restriction on wireless mirroring from the Go app on phone/tablet is unrelated to the data provider: it's a blanket ban built into the app itself.

Output over HDMI cable is possible from a Windows or Apple computer on a standard subscription, or from games console and Apple TV box with a Multiscreen or Whole Home subscription add-on.

Re: Yet again no broadband available in my area.

DisplaynameIain — Wed, 04 Sep 2024 19:21:41 GMT

@TimmyBGood fully understand that it's built into the app not the provider. If I was using data from sky I wouldn't have needed to go through the app. I have a media wall and hate having cable connections, there are solutions with other apps whereby I can use the existing WiFi network on a secondary data provider. I just think that Sky needs to catch up/build a a more reliable network.

Re: Yet again no broadband available in my area.

DisplaynameIain — Wed, 04 Sep 2024 19:40:21 GMT

Thanks for the heads up, I'd rather have access to the broadband I'm paying for though lol