topic Re: No internet light, solid orange voice light. No internet connection- HELP! in Broadband

No internet light, solid orange voice light. No internet connection- HELP!

Bee49 — Wed, 04 Sep 2024 13:54:10 GMT

Checked service status and ran tests via the app and its saying its all fine but i have no internet connection on any devices. Ive unplugged, restarted and checked all connections and still nothing!
Im working from home so this is causing a lot of chaos. Any one able to advise or help?

Re: No internet light, solid orange voice light. No internet connection- HELP!

Highlinder — Wed, 04 Sep 2024 13:56:02 GMT

@Bee49 How long has the connection been down for?

Re: No internet light, solid orange voice light. No internet connection- HELP!

cookiemonsteruk — Wed, 04 Sep 2024 13:56:23 GMT

@Bee49

What area are you in ?

What broadband package do you have, fttc or fttp

Re: No internet light, solid orange voice light. No internet connection- HELP!

Bee49 — Wed, 04 Sep 2024 13:59:16 GMT

Thank you both @cookiemonsteruk @Highlinder

I ran the test prior and everuthing was showing has connected and okay. I have just redone it and its now listed as an outage in my area (Salisbury).

Fingers crossed this is resolved quickly!

Re: No internet light, solid orange voice light. No internet connection- HELP!

Bee49 — Wed, 04 Sep 2024 14:03:08 GMT

ps @cookiemonsteruk @Highlinder the connection has been down for over an hour now and has only just been flagged as an outage. Its saying it may take a couple of days to fix! I am sure there a many more people currently scracthing their heads!

Re: No internet light, solid orange voice light. No internet connection- HELP!

Highlinder — Wed, 04 Sep 2024 14:06:18 GMT

@Bee49 Yeah this is why we asked how long it has been down as sometimes it does take around an hour to get the checker and broadband test to see a issue.

Re: No internet light, solid orange voice light. No internet connection- HELP!

cookiemonsteruk — Wed, 04 Sep 2024 14:07:58 GMT

@Bee49

@Bee49 wrote:

ps @cookiemonsteruk @Highlinder the connection has been down for over an hour now and has only just been flagged as an outage. Its saying it may take a couple of days to fix! I am sure there a many more people currently scracthing their heads!

And no doubt there will be a deluge of new posts for us to deal with after people return home from work

I would advise if you haven't done so is contact sky to log the issue in order to be elligible for auto compensation