https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740924#M418916 <P>Im having the same problem - tried restarting, unplugging and checking on the service status but it says everything is fine&nbsp;</P> Wed, 04 Sep 2024 13:50:02 GMT Bee49 2024-09-04T13:50:02Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740804#M418864 There is no Internet to the devices. There is no green light under INTERNET There is an amber light under VOICE Ran a check thru app and it said everything is fine but last checked early this morning. Bit clearly isn't working Wed, 04 Sep 2024 12:03:30 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740804#M418864 J9ndr 2024-09-04T12:03:30Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740886#M418894 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4170901">@J9ndr</a>&nbsp;</P> <P>I've flagged your post to Sky, look out for a message on the forum</P> Wed, 04 Sep 2024 12:57:09 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740886#M418894 jamesn123 2024-09-04T12:57:09Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740907#M418906 <P>Hi there! Thank you for escalating this. We have sent an invite to <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4170901">@J9ndr</a></SPAN>.</P> Wed, 04 Sep 2024 13:22:52 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740907#M418906 Addie15 2024-09-04T13:22:52Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740913#M418910 <P>I also have exactly the same issue - tests in the app are saying everything is fine but no internet connection on any devices&nbsp;</P> Wed, 04 Sep 2024 13:35:22 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740913#M418910 wlp1994 2024-09-04T13:35:22Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740916#M418912 I am having the same issue Wed, 04 Sep 2024 13:36:29 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740916#M418912 Liv96 2024-09-04T13:36:29Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740915#M418911 <P>This is happening to me too&nbsp;</P> Wed, 04 Sep 2024 13:36:54 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740915#M418911 tash11 2024-09-04T13:36:54Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740919#M418913 <P>Exactly the same issue with mine !</P> Wed, 04 Sep 2024 13:38:33 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740919#M418913 007AM 2024-09-04T13:38:33Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740923#M418915 <P><SPAN>I have no internet connection just a flashing green light.</SPAN></P><P>&nbsp;</P> Wed, 04 Sep 2024 13:47:57 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740923#M418915 MartShaw 2024-09-04T13:47:57Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740924#M418916 <P>Im having the same problem - tried restarting, unplugging and checking on the service status but it says everything is fine&nbsp;</P> Wed, 04 Sep 2024 13:50:02 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740924#M418916 Bee49 2024-09-04T13:50:02Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740926#M418917 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4171009">@wlp1994</a>&nbsp; &amp; <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4125622">@tash11</a>&nbsp; &amp; <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4171014">@Liv96</a> &amp; <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3698520">@007AM</a>&nbsp; Can you please run the latter directions even if the service checker says green/good.</P><P>&nbsp;</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Wed, 04 Sep 2024 13:50:51 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740926#M418917 Highlinder 2024-09-04T13:50:51Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740928#M418918 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4171036">@Bee49</a>&nbsp; &amp; <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4171038">@MartShaw</a>&nbsp; Can you follow the directions posted above please.</P> Wed, 04 Sep 2024 13:51:40 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740928#M418918 Highlinder 2024-09-04T13:51:40Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740929#M418919 <P>We are having the sane issue as well</P> Wed, 04 Sep 2024 13:51:55 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740929#M418919 JoanneC2 2024-09-04T13:51:55Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740962#M418934 <P>It's showing as an outage in my area but with very vague information - is there a way of finding out how close this is to being resolved or how long we're likely to be without internet for?</P> Wed, 04 Sep 2024 14:27:41 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740962#M418934 wlp1994 2024-09-04T14:27:41Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740980#M418939 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4171009">@wlp1994</a>An outage is sorted out by Openreach and if it is an area wide outage it can take time with no time line to when it is done.</P> Wed, 04 Sep 2024 14:49:04 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740980#M418939 Highlinder 2024-09-04T14:49:04Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740986#M418943 <P>Same problem here&nbsp;</P> Wed, 04 Sep 2024 14:50:51 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740986#M418943 Joasia 2024-09-04T14:50:51Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740998#M418946 Unfortunately can't follow these instructions, or even get on to my app as I have no WiFi and no mobile data. Tried calling, they won't help and automated response saying to the the app which I can't even access! Wed, 04 Sep 2024 15:01:37 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4740998#M418946 Liv96 2024-09-04T15:01:37Z https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4743105#M419640 <P>Update-We are closing this invite now for <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4170901">@J9ndr</a></SPAN> &nbsp;but if you still need help, please let us know so we can re-escalate this for you. Thanks.</P> Fri, 06 Sep 2024 13:43:12 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-no-Internet-green-light-and-an-orange-light-for-voice/m-p/4743105#M419640 Addie15 2024-09-06T13:43:12Z