topic Re: WiFi good signal poor in Broadband

WiFi good signal poor

Ajp24 — Wed, 04 Sep 2024 08:49:55 GMT

All tests say WiFi is good but signal to phone and laptop are just 'ok' and neither are working

Re: WiFi good signal poor

jamesn123 — Wed, 04 Sep 2024 10:46:04 GMT

@Ajp24

What do you mean by not working exactly?

Re: WiFi good signal poor

Ni24 — Wed, 04 Sep 2024 10:55:14 GMT

I am working remotely as I usually do from my laptop but cannot connect to the Wi-Fi

all I keep receiving is no internet secured

I have spoken to the IT department within my company who have adviced me all is ok there end and I connected to there vpn

I am unable to work or finish an important presentation without internet

please advise as a matter of urgency

Thank you

Re: WiFi good signal poor

jamesn123 — Wed, 04 Sep 2024 11:00:09 GMT

@Ni24

You are not speaking to Sky, this forum is mainly customer to customer based.

Is it just your laptop not getting an internet connection or all your devices? If its all, what lights are showing on your hub? Have you tried running the line test on the My Sky app?

Re: WiFi good signal poor

Ni24 — Wed, 04 Sep 2024 11:06:35 GMT

Hi James

just my laptop my phone is working fine

I have all 3 green lights on the router 😤

Re: WiFi good signal poor

Ni24 — Wed, 04 Sep 2024 11:12:52 GMT

And the test run has come back all ok

Re: WiFi good signal poor

jamesn123 — Wed, 04 Sep 2024 12:43:43 GMT

@Ni24

Is your Sky Shield enabled? If so try disabling it. Otherwise I'd recommend going back to your IT department as if your phone is working fine this suggests there is no issue with your Sky connection.