topic Re: Broadband again in Broadband

Broadband again

Leisa2 — Tue, 03 Sep 2024 16:40:38 GMT

Having problems again with broadband. Keeps cutting off and on. This is happening far too often. Reset router then it cuts off. Sky says no broadband connected but all lights are on router. This is shocking now. It's nearly every day.

Re: Broadband again

jamesn123 — Tue, 03 Sep 2024 16:45:10 GMT

Hi @Leisa2 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: Broadband again

Leisa2 — Tue, 03 Sep 2024 16:58:02 GMT

Doesn't let me go on this. I add the user name & password and nothing happens apart from asking me again

Re: Broadband again

jamesn123 — Wed, 04 Sep 2024 09:38:59 GMT

@Leisa2

Are you using an Apple device? If so can you try with either a non-apple device or not Safari at least.