topic Re: Still having connectivity issues in Broadband

Still having connectivity issues

StevenGregory48 — Sun, 01 Sep 2024 15:54:00 GMT

I've had engineers out to correct the ongoing problems at my house.

They worked for the first few hours and we're now back to the sky q mini boxes losing connection and needing to be rebooted or just not using them due to them not working.

On the last visit, the engineer changed the hub as it wasn't working properly. I still think there's an issue with the boxes otherwise there is no explanation as to why this keeps happening. It doesn't happen to the main box.

I just want this sorting.

Thanks

Steve Gregory

Re: Still having connectivity issues

Tom-W19 — Mon, 02 Sep 2024 09:04:18 GMT

Hi @StevenGregory48

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Still having connectivity issues

Addie15 — Wed, 04 Sep 2024 09:13:49 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.