topic Broadband internet in Broadband

Broadband internet

Angry11 — Wed, 04 Sep 2024 00:31:04 GMT

I am fed up of Sky's broadband not working.

I pay for a service and expect to get the service I pay for.

Im tired of seeing this 'It looks like you do not have internet connection right now...'

Go to here, do this but nothing.

Sky app reckons there's a problem with my router? Why? It's been okay all week and nothing has changed.
Sky, get it fixed. Else I stop paying for a service I'm not receiving.

I have copied all this and expect to be up and running at whatever slow speed soon!

Re: Broadband internet

GD1 — Wed, 04 Sep 2024 00:40:39 GMT

@Angry11 Your not addressing Sky this is a customer helps customer community, no one from Sky will have a clue who you are from a forum post.

Have you called Sky regarding these issues?

Stopping payment is the worst thing to do and will just make matters even worse.

If this is the route you opt to take your line will be ceased and no other provider would be able to take over your service while there is an outstanding bill.

Re: Broadband internet

peter-marlow+1966 — Wed, 04 Sep 2024 06:57:09 GMT

If it is going off at the same time every night then as other customers have reported on here it's most likely maintenance being carried out of some sort by sky/ b t open reach as less people are on line overnight not sure what the maintenance is but if the Internet is back on in the morning then that would explain it my guess is they are doing some sort of line check but that's just a check, my Internet used to go off like that when I was on the old phone line. But I have not noticed it now I am on fftp since I upgraded in January this year , sky gigafast broadband 900mps

Re: Broadband internet

peter-marlow+1966 — Wed, 04 Sep 2024 07:12:33 GMT

If you sreach on line about the Internet going at the same time every night you will find some answers about this