topic Re: Sky Broadband Shield blocking website access in Broadband

Sky Broadband Shield blocking website access

MF02 — Wed, 05 Jun 2024 11:26:07 GMT

Hi,
I work for an agency that has created a website that is currently being blocked by Sky Broadband Shield. I have followed the instructions on the help page (https://www.sky.com/help/articles/sky-broadband-shield-sites-not-filtering-correctly) and sent an email, however I am yet to have a response to this. Does anyone know if a phone number exists so I could speak to someone about this? Whether it be Sky or the third party that categorise the sites.

I have tried the number on the page linked above, however as I am not a Sky customer they could not help and we don't need this change on an account-by-account basis.

I have seen similar posts on here regarding this and thought/hope somebody may be able to help.

Thanks in advance

Re: Sky Broadband Shield blocking website access

Dave762234 — Tue, 03 Sep 2024 20:41:14 GMT

did you sort this, having the same issue?

Re: Sky Broadband Shield blocking website access

MF02 — Wed, 04 Sep 2024 08:43:29 GMT

It did get sorted. I emailed mysky @ sky.uk to raise the issue and after some chasing the domain was reviewed by their content provider and access was allowed for all age restriction settings in Sky Broadband Shield.

For me it took approx. two weeks from the initial email for the site to be accessible.