topic Re: Previous owners still seem to have a sky account preventing us from opening a new one in Broadband https://helpforum.sky.com/t5/Broadband/Previous-owners-still-seem-to-have-a-sky-account-preventing-us-from-opening-a-new-one/m-p/4740263#M418612 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4170346">@Worthman</a>&nbsp;Although you may still be able to access your previous account showing your old address it would have been closed if you had been away from sky for 18 months or more meaning you would need to create a new account as a new customer so that isn't the issue here&nbsp;</P><P>&nbsp;</P><P>if the previous owner has any outstanding sky debt then that will be a possible explanation&nbsp;</P><P>&nbsp;</P><P>as for a solution afaik there is not one and I've asked a sky contact for clarification via closed forum&nbsp;</P> Tue, 03 Sep 2024 20:17:33 GMT SKY1992bf 2024-09-03T20:17:33Z Previous owners still seem to have a sky account preventing us from opening a new one https://helpforum.sky.com/t5/Broadband/Previous-owners-still-seem-to-have-a-sky-account-preventing-us-from-opening-a-new-one/m-p/4740220#M418598 <P>Previous owners still seem to have a sky account preventing us from opening a new one. Sky operative says he can't close it unless previous occupant tell them that they have moved, but they say they don't have an active account. How can I get this resolved? I own the house now.</P> Tue, 03 Sep 2024 19:27:05 GMT https://helpforum.sky.com/t5/Broadband/Previous-owners-still-seem-to-have-a-sky-account-preventing-us-from-opening-a-new-one/m-p/4740220#M418598 Worthman 2024-09-03T19:27:05Z Re: Previous owners still seem to have a sky account preventing us from opening a new one https://helpforum.sky.com/t5/Broadband/Previous-owners-still-seem-to-have-a-sky-account-preventing-us-from-opening-a-new-one/m-p/4740222#M418599 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4170346">@Worthman</a>&nbsp; You can't do anything I'm afraid it's up to the previous owners to sort with sky by either cancelling or transferring thier account&nbsp;</P><P>&nbsp;</P><P>if the previous owners are saying they don't have an active account then I would challenge them as they have not cancelled or transferred their account&nbsp;</P> Tue, 03 Sep 2024 19:35:52 GMT https://helpforum.sky.com/t5/Broadband/Previous-owners-still-seem-to-have-a-sky-account-preventing-us-from-opening-a-new-one/m-p/4740222#M418599 SKY1992bf 2024-09-03T19:35:52Z Re: Previous owners still seem to have a sky account preventing us from opening a new one https://helpforum.sky.com/t5/Broadband/Previous-owners-still-seem-to-have-a-sky-account-preventing-us-from-opening-a-new-one/m-p/4740225#M418601 <P>They claim they no longer have one. There must be a way to remove someone else's account from my property.</P> Tue, 03 Sep 2024 19:36:13 GMT https://helpforum.sky.com/t5/Broadband/Previous-owners-still-seem-to-have-a-sky-account-preventing-us-from-opening-a-new-one/m-p/4740225#M418601 Worthman 2024-09-03T19:36:13Z Re: Previous owners still seem to have a sky account preventing us from opening a new one https://helpforum.sky.com/t5/Broadband/Previous-owners-still-seem-to-have-a-sky-account-preventing-us-from-opening-a-new-one/m-p/4740227#M418603 <P>In fact, I closed mine over 2 years ago when I moved, yet my account is still linked to it, so it could be sky not deleting dead accounts.</P> Tue, 03 Sep 2024 19:38:39 GMT https://helpforum.sky.com/t5/Broadband/Previous-owners-still-seem-to-have-a-sky-account-preventing-us-from-opening-a-new-one/m-p/4740227#M418603 Worthman 2024-09-03T19:38:39Z Re: Previous owners still seem to have a sky account preventing us from opening a new one https://helpforum.sky.com/t5/Broadband/Previous-owners-still-seem-to-have-a-sky-account-preventing-us-from-opening-a-new-one/m-p/4740263#M418612 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4170346">@Worthman</a>&nbsp;Although you may still be able to access your previous account showing your old address it would have been closed if you had been away from sky for 18 months or more meaning you would need to create a new account as a new customer so that isn't the issue here&nbsp;</P><P>&nbsp;</P><P>if the previous owner has any outstanding sky debt then that will be a possible explanation&nbsp;</P><P>&nbsp;</P><P>as for a solution afaik there is not one and I've asked a sky contact for clarification via closed forum&nbsp;</P> Tue, 03 Sep 2024 20:17:33 GMT https://helpforum.sky.com/t5/Broadband/Previous-owners-still-seem-to-have-a-sky-account-preventing-us-from-opening-a-new-one/m-p/4740263#M418612 SKY1992bf 2024-09-03T20:17:33Z