topic No broadband in Broadband

No broadband

Lee.D.J — Tue, 03 Sep 2024 16:25:48 GMT

Last night I decided to leave sky because my internet has gone up to £42 a month for 75mbps and I can get 150 with vodaphone for £26 a month. Change over date it Sep 20th, but funnily enough, this morning my sky internet has stopped working even though they've taken another £42 out this morning. It's impossible to contact sky, just wondering if anyone got a contact phone number for these crooks ??

Re: No broadband

jamesn123 — Tue, 03 Sep 2024 16:30:53 GMT

@Lee.D.J

Where approx are you located? There were some outages last night and some have followed through into today.

Re: No broadband

Home+Donnelly — Tue, 03 Sep 2024 16:32:47 GMT

I phoned 150 this morning from my house phone and got through straight away. There is a problem with broadband today and is under investigation.

Re: No broadband

Lee.D.J — Tue, 03 Sep 2024 16:33:03 GMT

North powys/ Shropshire border, near Oswestry

Re: No broadband

Lee.D.J — Tue, 03 Sep 2024 16:37:20 GMT

Ok thank you. Just seemed a coincidence since telling them last night I was leaving then my internet goes off. Have done 4or5 internet checks today and it keeps saying there is no problem, all green lights on the router but no internet

Re: No broadband

jamesn123 — Tue, 03 Sep 2024 16:39:16 GMT

@Lee.D.J

AH okay the problem seems to be Hemel Hempstead area so probably wouldnt affect you.

Did you try rebooting your router since last night?
Are there any issues showing on your service checker?

Re: No broadband

TimmyBGood — Tue, 03 Sep 2024 16:39:23 GMT

@Lee.D.J

Did you order a switch through Vodafone alone, or also give notice to Sky yourself?

Re: No broadband

Lee.D.J — Tue, 03 Sep 2024 16:52:32 GMT

Just vodaphone, they said they contact the old supplier on my behalf. Then 30 mins later got email from sky saying sorry your leaving us. Confirmed the changeover date and that was it. All emails last night.
Then this morning no internet 🤦‍♂️

Re: No broadband

Lee.D.J — Tue, 03 Sep 2024 16:55:08 GMT

Re booted several times, went onto 4g to contact sky and they checked internet and said there doesn't seem to be a problem.
All through their site, you can't actually speak to anyone unfortunately

Re: No broadband

ChrisPJ — Tue, 03 Sep 2024 17:11:44 GMT

Hi Lee

I'm also in Oswestry and have had no broadband all day and even the land line isn't working.