topic Re: Sky Wifi Max in Broadband https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4739878#M418462 <P>Exactly the same has happened to me&nbsp;</P><P>continually drops&nbsp;</P><P>frustrating</P> Tue, 03 Sep 2024 14:47:16 GMT Sionco 2024-09-03T14:47:16Z Sky Wifi Max https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4739847#M418451 <P>I upgraded to Sky Glass with Sky Broadband Ultrafast1 with Sky Wifi Max but if we are watching /streaming TV the internet on my laptop/phone drops.&nbsp; Testing shows everything as fine but its definitely slower than before we updgraded. Very frustrating!&nbsp;</P> Tue, 03 Sep 2024 14:02:49 GMT https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4739847#M418451 NN2 2024-09-03T14:02:49Z Re: Sky Wifi Max https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4739861#M418459 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4169930">@NN2</a>&nbsp; Do you have weak Wi-Fi in the property?</P> Tue, 03 Sep 2024 14:21:29 GMT https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4739861#M418459 Highlinder 2024-09-03T14:21:29Z Re: Sky Wifi Max https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4739878#M418462 <P>Exactly the same has happened to me&nbsp;</P><P>continually drops&nbsp;</P><P>frustrating</P> Tue, 03 Sep 2024 14:47:16 GMT https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4739878#M418462 Sionco 2024-09-03T14:47:16Z Re: Sky Wifi Max https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4739888#M418463 <P>It seems to be only when the Sky Glass TV is on.&nbsp; We didn't have issues like this on the previous Sky broadband (but then didn't have the Sky Glass either)</P> Tue, 03 Sep 2024 15:02:02 GMT https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4739888#M418463 NN2 2024-09-03T15:02:02Z Re: Sky Wifi Max https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4739951#M418495 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4169930">@NN2</a>&nbsp;</P> <P>WHen you say the connection drops on your laptop/phone, does it completely disconnect from the WiFi signal or just stop loading anything?</P> Tue, 03 Sep 2024 15:52:43 GMT https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4739951#M418495 jamesn123 2024-09-03T15:52:43Z Re: Sky Wifi Max https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4740083#M418549 <P>Keeps trying to load&nbsp;</P><P>my tv too is going around and around trying to load&nbsp;</P> Tue, 03 Sep 2024 17:25:35 GMT https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4740083#M418549 Sionco 2024-09-03T17:25:35Z Re: Sky Wifi Max https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4740161#M418582 <P>It stops loading anything (even something simple like Google homepage or my outlook tells me it is offline) and then when I look at the wifi on my laptop it shows as either disconnected (globe icon) or 'no internet'.</P><P>&nbsp;</P><P>We aren't having any issues with the streaming on the TV so assume that is taking it all but I was assured that it would be more than enough to cope with all normal household use.&nbsp;</P> Tue, 03 Sep 2024 18:34:05 GMT https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4740161#M418582 NN2 2024-09-03T18:34:05Z Re: Sky Wifi Max https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4740622#M418794 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4169930">@NN2</a>&nbsp;</P> <P>Do you have any sort of boosters, extenders connected to the hub?</P> Wed, 04 Sep 2024 09:41:48 GMT https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4740622#M418794 jamesn123 2024-09-04T09:41:48Z Re: Sky Wifi Max https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4741563#M419184 <P>No we don't but it is only a small flat so am always working very close to the hub</P> Thu, 05 Sep 2024 07:59:13 GMT https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4741563#M419184 NN2 2024-09-05T07:59:13Z Re: Sky Wifi Max https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4746009#M420421 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4169930">@NN2</a>&nbsp;</P> <P>Does the My Sky app show any issues when you run the test?&nbsp;</P> <P>Its difficult to diagnose on the Sky Max hub because there isnt any router stats.</P> Tue, 10 Sep 2024 09:09:06 GMT https://helpforum.sky.com/t5/Broadband/Sky-Wifi-Max/m-p/4746009#M420421 jamesn123 2024-09-10T09:09:06Z